1. Who we are
"Frank", "we", "us", and "our" refer to the entity operating the Frank service via the website at frankflags.com and related domains (the "Service"). "You" or "User" means the individual or organization using the Service.
2. What Frank does — and does not do
Frank is an AI assistant that, at your instruction, joins a video meeting as a participant, listens, transcribes, and surfaces flags about statements made in that meeting (the "Output"). Frank is a software tool. Frank is not a lawyer, accountant, financial advisor, doctor, therapist, HR professional, or licensed expert of any kind. Output is generated by automated language models and may be incomplete, incorrect, or misleading.
You are solely responsible for any decision you make based on Frank's Output. Do not rely on Frank for legal, medical, financial, regulatory, or safety-critical decisions.
3. Account and eligibility
- You must be at least 18 years old (or the age of majority in your jurisdiction) and legally able to enter contracts.
- You are responsible for the accuracy of your account information and for all activity under your account.
- You must keep your credentials confidential. Notify us immediately at support@frankflags.com of any unauthorized access.
4. Your obligations when sending Frank into a meeting
This is the most important section. Read it carefully.
- Consent of all participants. You confirm that, before Frank joins any meeting, you have obtained all consents required by applicable law from every participant for an AI assistant to join, listen, transcribe, and process the conversation. Many jurisdictions (including all-party consent regions) require this.
- Lawful purpose. You will only use Frank for meetings you are lawfully entitled to attend, record, transcribe, or analyze.
- No covert use. You will not disable Frank's join-announcement, alter his display name to impersonate a person, or otherwise use the Service to monitor people without their knowledge.
- Sensitive content. You will not deliberately use Frank to capture content protected by attorney-client privilege, doctor-patient privilege, classified material, regulated personal data you are not authorized to process, or other content where automated analysis would itself be unlawful.
- Indemnity for misuse. If a third party brings a claim against us because you used Frank in a meeting without proper consent or in violation of law, you will indemnify us as set out in Section 11.
5. Acceptable use
Your use of Frank is also subject to our Acceptable Use Policy, which is incorporated into these Terms by reference.
6. Subscription, billing, and trials
- Paid plans are billed in advance on a recurring basis. Fees are non-refundable except where required by law.
- You may cancel at any time; cancellation takes effect at the end of the current billing period.
- We may change pricing on at least 30 days' notice. Continued use after the change constitutes acceptance.
7. Intellectual property
- Our IP. The Service, including all software, models, design, branding, and documentation, belongs to us or our licensors. Nothing in these Terms transfers ownership to you.
- Your content. You retain ownership of meeting recordings, transcripts, and other materials you submit ("Your Content"). You grant us a limited, worldwide, non-exclusive license to host, process, and analyze Your Content solely to provide and improve the Service, subject to our Privacy Policy.
- Output. Subject to your payment of fees, you may use the Output for your own internal business purposes. You acknowledge Output is generated by AI and may not be unique to you; similar Output may be produced for other users.
8. Third-party services
Frank uses third-party providers, including AI model providers, cloud hosting, and meeting-platform APIs (e.g., Zoom, Google Meet, Microsoft Teams). Those providers have their own terms. You authorize us to share the minimum content necessary with such providers to operate the Service. We are not responsible for outages, errors, or actions of third-party providers.
9. Service availability and changes
We provide the Service on an "as available" basis and may modify, suspend, or discontinue features at any time. We will give reasonable notice of material adverse changes where practical, but we are not liable for any modification, suspension, or discontinuation.
10. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. WE DO NOT WARRANT THAT FRANK WILL DETECT EVERY MISSTATEMENT, OR THAT FLAGS ARE CORRECT.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- We will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, business interruption, reputational harm, or the cost of substitute services, even if we have been advised of the possibility of such damages.
- Our aggregate liability for all claims arising out of or relating to the Service in any twelve-month period will not exceed the greater of (a) the amount you paid us for the Service in that period, or (b) USD 100.
- These limits apply regardless of the legal theory (contract, tort, statute, or otherwise) and even if a remedy fails of its essential purpose.
12. Indemnification
You will defend, indemnify, and hold us, our affiliates, and our personnel harmless from any third-party claim, loss, damage, or expense (including reasonable attorneys' fees) arising out of or relating to: (a) Your Content; (b) your use of the Service; (c) your breach of these Terms or the Acceptable Use Policy; (d) your failure to obtain required consents from meeting participants; or (e) your violation of any law or third-party right.
13. Termination
We may suspend or terminate your access at any time, with or without notice, for any reason, including suspected breach of these Terms. Upon termination, your right to use the Service ends immediately. Sections that by their nature should survive (including Sections 7, 10, 11, 12, 14, 15, and 16) will survive termination.
14. Governing law and dispute resolution
These Terms are governed by the laws of Georgia (the country), without regard to conflict-of-law rules. The courts located in Tbilisi, Georgia have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you consent to personal jurisdiction in those courts. Nothing in this section limits your non-waivable consumer rights under the law of your country of residence.
15. Changes to these Terms
We may update these Terms from time to time. If a change is material, we will give reasonable notice (for example, by email or in-product notice) before it takes effect. Your continued use of the Service after the effective date constitutes acceptance.
16. Miscellaneous
- If any provision is found unenforceable, the remaining provisions remain in effect and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
- Our failure to enforce any right is not a waiver of that right.
- You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
- These Terms, together with the Privacy Policy, Acceptable Use Policy, and any order form, constitute the entire agreement between you and us regarding the Service.
17. Contact
General support: support@frankflags.com.
Legal questions about these Terms: legal@frankflags.com.